Privacy Policy

Issued August 2011

TWP Fitness is committed to upholding fundamental principles of privacy and security in our relationship with our customers and visitors to our web site. Our objective is to build an enduring relationship with you based on a foundation of integrity and trust.
This Privacy Policy describes TWP's commitments and your rights regarding personal information. It complies with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and similar provincial legislation, and is based on the Canadian Standards Association's Model Code for the Protection of Personal Information.

Our commitment to you is based on the following principles:

1. Accountability – Who is Responsible for Your Information?
TWP is responsible for all personal information under its control, including any personal information transferred to any parties for processing, storage or other purposes.

2. Identifying Purposes – Why We Collect Your Information
TWP may collect, use and disclose personal information, but will identify the purpose for which personal information is being collected at the time of collection or prior to a new use. Unless permitted or required by law, we will not use or disclose your personal information without your knowledge and consent.
TWP collects personal information (such as your name, address and telephone number) for the following purposes:

  • To process credit card transactions;
  • To communicate information and offers to customers and web site users;
  • To enable customers and web site users to participate in promotions or contests;
  • To respond to questions, requests for information or complaints.

If you have registered to receive communications from us and later change your mind, you may opt out of receiving direct marketing or promotional communications in electronic or printed form by emailing

3. Knowledge and Consent – When We Would Need Your Permission
Every reasonable effort will be made by TWP to ensure that you understand the purpose for which personal information is collected. Your consent will be obtained, as required, for the collection, use or disclosure of personal information.
TWP provides information about the purpose of the personal information collection, use and disclosure through this Privacy Policy and our web site.
Consent is obtained verbally at the facility, in writing on our registration forms, through written registration or ballot forms, electronically through our website, and/or during telephone conversations with customers.
When TWP asks its customers and web site users to supply optional personal information for contests, surveys, e-commerce applications, or for any other purpose, that information will remain private and will not be disclosed to any outside agency, advertiser or third party, unless the customer or user was made aware of this possibility and provided their consent prior to submitting their personal information.
TWP reserves the right to collect, use or disclose customer and web site user information without consent when permitted or required by law.

4. Limiting Collection – How We Collect and Limit the Information Collected
TWP will collect personal information by fair and lawful means and will limit the amount and type of information collected to that required for the purposes identified above or at the time of collection or prior to a new use.
Although the amount and type of personal information required depends largely on the purpose for which it is being collected, TWP typically collects the following information:

  • Member First and Last Name
  • Address
  • Telephone number
  • Signature
  • Credit card number and/or bank account number
  • E-mail address
  • Date of Birth
  • Medical History

5. Limiting Use, Disclosure and Retention – When Information is Used, Who Sees it and How Long We Keep It
TWP will only disclose personal information for the purposes for which it was collected, except with your consent, or as required or permitted by law. Subject to any applicable business, legal or regulatory requirements, we will not retain personal information longer than necessary to fulfill the identified purposes and will take commercially reasonable steps to ensure that such information is destroyed in a secure manner.
TWP may share personal information with third parties engaged to assist us in providing services to you or to carry out one or more of the purposes described above. These service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information disclosed by TWP and to comply with the general privacy principles described in this Privacy Policy.
For the purposes set out in this Privacy Policy, we or one of our affiliates or an unaffiliated service provider may process and store your personal information outside of the province in which you reside and/or outside of Canada, and as such, courts in those other provinces or foreign jurisdictions may, in certain circumstances, be entitled to access your personal information.
TWP also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of TWP or of any of the business or assets or shares of TWP or a division thereof in order for you to continue to receive the same products and services from the third party.

6. Accuracy – Keeping Your Information Up to Date
TWP will strive to keep all personal information as accurate, current and complete as is necessary for the purpose(s) for which it is to be used.

7. Individual Access – How We Make Your Personal Information Available to You
Upon written request, TWP will provide you with reasonable access to your personal information currently on file. All written requests should be directed to:
The Woman's Place Fitness Centre, 109-1851 Kirschner Road, Kelowna, BC, V1Y 4N7
TWP will respond to requests in writing and:
Confirm the type of personal information we have on record and where it is held;
Provide you with access to your personal information at either no cost or minimal cost. However, you will be informed of any incurred courier or copying expenses that you may be responsible for in advance; and
Allow you to make any necessary updates to your personal information.
If TWP is unable to provide access to the personal information, we will advise you of the reason(s) for denying the access request.

8. Use of Our Website
TWP does not collect personal information from you unless you provide it to us. This means that you can visit our web site without telling us who you are or revealing any personal information. However, if you are required to submit registration information as a prerequisite for accessing any content area of our web site or to use any of its interactive services, contests, or e-commerce applications, we will not disclose or sell that personal information to any outside agency, advertiser or other third party, unless you were made aware of this possibility prior to submitting your personal information.
TWP will compile site-wide demographic information that it will share with advertisers, but it will not compile profiles of individual users, including the gathering of names, addresses, e-mail addresses and other personal information, to be shared with an advertiser, unless the user has consented to the compilation of this material and submitted it freely in a registration form or survey.
Our web site may contain links to other web sites. Please note that when you click on one of these links, you are entering another site. TWP is not responsible for how such linked sites collect, use or disclose your personal information, so we encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

9. Resolving Your Concerns – How to Get Your Questions Answered
You may submit a question or complaint concerning our policies, procedures and compliance with respect to this Privacy Policy.
You may submit your question or complaint in writing to:
The Woman's Place Fitness Centre, 109-1851 Kirschner Road, Kelowna, BC, V1Y 4N7
TWP will maintain procedures for addressing and responding to questions or complaints about our handling of personal information in a fair and timely manner. If the complaint is deemed to be justified, TWP will take appropriate measures to resolve the complaint. If the matter is not resolved to your satisfaction, we will provide you with information on other recourses available to you.

10. Exceptions, Qualifications and Amendments – We Will Abide by the Law
We may collect, use or disclose personal information when required or permitted by law or in the good-faith belief that such action is necessary in order to conform to the edict of the law or comply with court orders, valid search warrants and subpoenas.
As with all TWP policies and procedures, this Privacy Policy is subject to all applicable laws.
TWP reserves the right to amend this Privacy Policy from time to time without notice. The Privacy Policy made available at TWP or posted at any time or from time to time via our web site located at shall be deemed to be the Privacy Policy that is in effect.