Terms & Conditions

Gym Membership: Terms & Conditions

Monthly memberships remain active and continue on a month-to-month basis.  It is the member’s responsibility to inform The Woman’s Place if they wish to make any changes to their membership agreement.

Cancellation & Hold Policies

Our monthly payment plan makes it easy to get started with your new TWP fitness plan. Life happens and our flexible membership options will be sure to fit your lifestyle.

  • No Contracts (requires pre-authorized payment. Cancel anytime with 30 days notice & $40 admin fee).
  • Unlimited medical hold (no fee, Doctor's note required)
  • Vacation hold (maximum 3 months per year; $10 hold fee per month)

Minimum Age

  • Members must be 16 years of age to attend the facility without an adult.
  • Members 13, 14 or 15 years of age may attend WITH an adult.
  • Must have parent/guardian waiver signed if 13-17 years of age.

Refund / Cancellation Policy

Services

  • Private Training
    • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date. However, this cannot be guaranteed.
    • Any sessions missed with less than 24 hours notification are forfeited.
    • All sessions must be paid in advance or a payment plan be set up with the front desk.
  • Registered Programs
    • Pre-paid classes are non-refundable once the program has commenced.
    • If you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund or credit.
  • Individual Classes
    • If your scheduling conflict is known in advance and we are notified at least 3 hours ahead of time, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed.
    • Any classes missed without 24 hours notification are forfeited.
    • If you have not already paid for the class, your account/card will be charged for the full amount of the session.

Payment for Products & Services

All Credit Cards will be processed in Canadian Dollars at the time of payment. THE WOMAN'S PLACE FITNESS CENTRE is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.  

NSF Charges

An automatic $25 NSF fee is levied when a monthly payment bounces or is returned via credit card or chequing account.

 

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